Alice Arcuri Employment History

Employment History

Survey Sampling International, Shelton, Connecticut
www.surveysampling.com
May 2007 - November 2008
Senior Technical Project Manager

Recruited to fulfill a dual role of designing and implementing a
Project Management methodology utilizing industry best practices,
as well as performing as a hands-on technical project manager for
major strategic business integration initiatives involving work
streams for Finance, Human Resources, and Client Services
departments.

Key Achievements:

After performing a thorough analysis of the organization and
current corporate culture, designed and implemented a PMO
and project management methodology, introducing concepts
such as Business Cases, Project Charters, Business
Requirements, Functional Requirements, Quality Assurance
Testing , User Acceptance Testing, and post-implementation
review for “lessons learned”.
Working with the CIO, defined project prioritization and
delivery schedule based on budget allocations, revenue
enhancement, risk assessment, and infrastructure needs.
Managed web-based Delivery Management program,
partnering with executive team, key sponsors, and Salesforce.
com to define objectives, scope, SOW, schedule and budget
for a newly conceived global order tracking and fulfillment
application. Realized successful full program implementation
after a 15 month effort.
Translated broad strategies of global unification into specific
objectives and action plans for several SaaS initiatives,
including Human Resources, Knowledge Management, Sales
and Delivery Management, and Project Management systems.

DPM Consulting, Client: Valassis, Shelton, Connecticut
www.dpms.com
February 2007 – May 2007
Consultant – IT Project Manager

Contracted to perform discovery and census of all projects in
progress in order to perform portfolio analysis, in addition to
assuming lead responsibility for several software development
projects. Provided training and guidance to IT group managers and
project team members on project management methodology.

Key Achievements:

Designed and initiated Project Portfolio Management for
client, allowing for management to prioritize and staff
projects in a timely and profitable manner.
Developed master project plan encompassing all current and
future funded projects, focusing on timelines, budget
constraints, staff assignments and overall resource leveling.
Managed the firm’s top priority project, a software upgrade
for its largest client, interacting with Business Partners and IT
to ensure that features and specifications were understood,
project schedules were met, and all risks were successfully
managed and mitigated.

RMS Consulting, Client: Unilever, Trumbull, Connecticut
October 2006 - December 2006
Consultant – IT Project Manager

Short term assignment to supplement in-house project
management staff. Extensive interaction with global regional staff
and offshore resources, mentoring and guiding them to ensure a
flawless, concerted transition.

Key Achievements:

Working with the Dell Managed Services team, managed the
transition of the global HRMS (Human Resources Managed
Services) Service Desk from in-house support to Accenture
support.
Developed appropriate governance, communication
processes, procedures and technology solutions between
Dell Service Desk and Accenture’s Regional Delivery Center,
supporting the Unilever end user community through the
transition period.

Aquarion Water Company, Monroe, Connecticut
www.aquarion.com
August 2004 - May 2006
IT Project Manager – Project Management Office

Specifically engaged for purposes of establishing and maintaining a
Project Management Office. Assumed hands-on project
management and due diligence responsibilities in response to
heavy project load. Acting IT Director during SAP conversion effort.

Key Achievements:

Introduced project management philosophy to the
organization, including the design, implementation, support
and training of Project Management, Quality Assurance, and
Change Management policies and procedures.
Developed standards for SDLC process, allowing for full and
complete audit capabilities of all data, and processing
changes, to the production environment.
Successfully delivered more than 15 projects on time and
under budget. Major projects included the conversion and
integration of two billing systems, and the introduction of
late fee assessments.
Utilizing new methodologies, significantly reduced both
project duration times and post-implementation processing
errors; proving such through methods of trend analysis.

People's Bank, Bridgeport, Connecticut
www.peoples.com
November 1995 – January 2004

Project Manager – Customer Relationship Management, April 2001
– January 2004
As part of the Database Marketing Team, supported the Senior Vice
President of Retail Banking in all strategic Customer Relationship
Management IT efforts including customer profitability, credit card
data mining, and customer analytics.

Key Achievements:

Managed the design and implementation of a Customer
Profitability system, collaborating with multiple Business Unit
managers and representatives, IT technical staff and
management, and vendor implementation specialists.
Supervised data mapping effort for eleven applications as
required for conversion to the ProfitVision application.
Utilizing Analytix software, performed data analysis and
generated timely profit/loss/activity reports for senior
management.
Developed and maintained Problem Tracking database with
reporting and query functionality. Accomplished installation
on time and under budget.

Technology Business Partner – Commercial Division, May 2000 –
April 2001
Principal technology liaison for business units within the Commercial
Division. Responsible for meeting with business managers to
discuss, analyze and review all projects in progress, as well as those
planned for the future. Actively engaged business and department
managers to develop IT support strategies and ongoing efforts.

Key Achievements:

Project Manager for successful roll out of numerous
department-specific applications, bank-wide desktop
applications, and environmentally required applications and
support services.
Utilizing MS-PROJECT developed multi-plan project plan
encompassing more than 125 active projects for 4 groups.
Managed a group of 4 technicians responsible for supporting
and maintaining over 900 desktops across 11 departments.
Primary force in reorganizing the Desktop Support Services
group in order to provide more efficient and timely service to
internal customer base.
Initiated Problem Management process for the Technology
and Communications Department. Prepared and instituted
SLAs between Desktop Support Services and user
communities.

Senior Business Analyst – Credit Card Applications, March 2000 –
May 2000
Responsible for the review and documentation of workflow process
and online application screens. Worked with the development team
on continuity within the application, as well as identifying
improvements and efficiencies within the work stream.

IT Project Manager – Year 2000, November 1998 – May 2000
Responsible for all testing performed on each of the 876 business
systems used by the Bank, ensuring that all were compliant for Year
2000 and beyond.

Key Achievements:

Created testing process and certification requirements based
on federal compliance mandates.
Led project team in the definition and execution of a
successful, fully integrated Y2K test effort involving 25
mission critical applications. In accordance with FDIC
regulations, certified more than 750 banking computer
application systems.

IT Business Partner – Commercial Division, November 1995 –
November 1998
Highly visible role interacting with executive, senior, and mid-level
management members of the Commercial Division, identifying,
translating, and prioritizing all divisional IT requests.

Key Achievements:

Successfully led conversion and upgrade efforts to multiple
banking applications including: Commercial Loans, Trust
Systems, Legal Compliance, Correspondent Banking, Human
Resources, and Training.

Additional previous employers:
Caldor Corporation, Trumbull, Connecticut, Lead Programmer Analyst
Union Trust Company, Trumbull, Connecticut, Asst. Systems Officer
Barclay’s Bank International, New York, New York, Sr Business Analyst